Return Policy

We at Plum & Punch stand behind the quality of our product. If, for any reason, our product fails to meet your expectations, please let us know. We accept returns within 30 days of the original ship date.

If your item is damaged or broken:

 Please send us an email with a picture of your damaged/broken item. You don’t need to ship the item back to us. Somewhere in your email, let us know whether you’d like a replacement item or a refund. If you’d like a replacement item, we’ll get one reshipped to you as soon as we can. If you’d like a refund, we’ll process your refund as quickly as possible. As soon as your refund has been processed, you’ll receive a notification email. All of our refunds are automatically issued back to the original form of payment.

If you want to return an item:

Send us an email with the following information: your name, order confirmation number, item(s) you’d like to return, and your reason for return. This information will help us process your return when it arrives.

Please send all returns to the following address:

PLUM & PUNCH RETURNS
15785 MOUNTAIN AVE
CHINO, CA  91708-9131

In addition to any item(s) you’d like to return, please include the packing slip that your order was initially shipped with. If you don’t have the packing slip, you can write your order confirmation number on a slip of paper and include that instead.

We’ll process your return as soon as we receive your package and issue a refund for the purchase price of the item(s) included in your return. As soon as your refund has been processed, you’ll receive a notification email. All of our refunds are automatically issued back to the original form of payment.

If you have any additional questions:

Feel free to email us anytime at pp-consumersupport@hallmark.com.

NOTE: All instructions on this page only apply to orders placed on our website, plumandpunch.com. For returns on orders placed from any other location (such as local stores, boutiques, etc.), please reach out to that specific location for return information.